Indirect Tax Technology Manager

OpenAI•San Francisco, CA

2d•Hybrid

About The Position

OpenAI is seeking an Indirect Tax Technology Manager to support the ongoing configuration, maintenance, and operational management of its indirect tax technology environment. This role will focus on maintaining and enhancing indirect tax systems and workflows across billing, invoicing, ERP, and checkout processes to support OpenAI’s rapidly growing global business. The ideal candidate is hands-on, detail-oriented, and comfortable managing day-to-day tax engine operations, supporting system implementations, troubleshooting issues, and ensuring reliable tax determination across indirect tax processes. You will work closely with Tax, Financial Engineering, Product Engineering, and Finance Systems teams to support tax configurations, monitor tax data flows, execute testing, and maintain system accuracy across OpenAI’s global products and jurisdictions. This role is focused on operational excellence, scalability, and maintaining stable tax processes as the business evolves. This role is based in San Francisco, CA, and uses a hybrid work model of 3 days in the office per week.

Requirements

5+ years of relevant experience supporting indirect tax technology, tax engines, or ERP-related tax processes.
Experience working with enterprise tax engines such as Vertex or OneSource.
Familiarity with indirect tax processes across billing, invoicing, ERP, and financial systems.
Experience supporting tax system configurations, product mappings, taxability rules, and exemption management.
Ability to troubleshoot system and tax calculation issues across multiple platforms and integrations.
Experience executing testing and supporting system implementations or enhancements.
Familiarity with Oracle, NetSuite, Stripe, or similar financial and billing platforms.
Strong organizational skills with attention to detail and process documentation.
Ability to work cross-functionally with Tax, Engineering, Finance, and external vendors.

Responsibilities

Support the day-to-day administration and maintenance of Vertex and related indirect tax systems.
Maintain tax determination logic, product mappings, jurisdiction rules, and exemption configurations across billing and invoicing systems.
Support indirect tax flows across checkout, billing, ERP, and financial reporting systems.
Monitor tax engine performance and troubleshoot tax calculation or integration issues across systems.
Coordinate tax engine updates, patches, and configuration changes in partnership with internal teams and external vendors.
Execute testing activities including regression, integration, and user acceptance testing for tax-related system changes.
Support onboarding of new products, entities, and jurisdictions into existing tax processes and systems.
Assist with reconciliation processes between tax engine outputs, billing systems, and ERP reporting.
Maintain documentation, process flows, operational procedures, and system support playbooks for indirect tax operations.
Partner with Financial Engineering, Product Engineering, and Finance Systems teams to support tax-related integrations and data requirements.
Support indirect tax audits by assisting with transaction-level data gathering, reconciliations, and system documentation.
Help identify process improvement opportunities to enhance automation, controls, and operational efficiency within indirect tax systems.