Indirect Tax Audit Manager

NWN Carousel • Exeter, RI

4d • Remote

About The Position

The Indirect Tax Audit Manager leads NWN’s indirect tax audit function across multiple jurisdictions and provides strategic oversight of indirect tax operations, compliance, and risk management. As a member of the Corporate Tax team, the Manager partners with Billing, Finance, Sales, Customer Success, Operations, Product Management, and IT to establish audit strategy, direct complex matters, strengthen controls and processes, and ensure accurate, timely, and defensible indirect tax outcomes.

The role owns the company’s audit program from notification through final resolution and serves as the primary company representative with taxing authorities, external auditors, consultants, and internal leaders. It also oversees the Tax Exemption Certificate program, business licenses and registrations, product taxability mapping, and tax system configurations. The Manager monitors regulatory developments and leads improvements in controls, automation, documentation, metrics, training, and audit readiness.

This is a remote position. Job duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours in alignment with company policies. Travel is required 1–2 times per year.

Requirements

• Bachelor’s degree (BA/BS) in Accounting or a related field, or equivalent work experience; the degree is marked preferred in the posting.
• 5–7 years of progressive indirect tax experience, including significant experience leading multi-state indirect tax audits and complex tax projects.
• Experience in the technology, cloud, telecommunications, or managed services industry.
• Proven ability to lead complex, multi-jurisdiction indirect tax audits from initiation through resolution and negotiate directly with taxing authorities.
• Advanced knowledge of sales and use tax laws, audit procedures, exemption certificate requirements, state and local tax regulations, and indirect tax risk management.
• Experience evaluating tax notices, assessments, refund claims, settlement options, and material audit exposures.
• Experience establishing audit strategy, governance, documentation standards, controls, and executive-level reporting.
• Experience overseeing business licenses, state registrations, and Tax Exemption Certificate programs.
• Experience governing product taxability determinations, tax code maintenance, and tax configurations within ERP or tax automation systems.
• Strong leadership, project management, judgment, and stakeholder influence skills, including the ability to direct multiple audits and competing priorities.
• Ability to explain complex tax matters as clear business risks, recommendations, and decisions for cross-functional and senior leaders.
• Advanced proficiency in Microsoft Excel and strong mathematical, analytical, written, and verbal communication skills.
• Demonstrated comfort adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.
• Remote employees must maintain productivity, communication, and availability during agreed-upon working hours in alignment with company policies.
• Willingness to travel 1–2 times per year.

Nice To Haves

• Experience with sales tax engines with NetSuite and CCH SureTax is preferred.
• CPA, CMI, or another relevant tax certification is preferred.

Responsibilities

• Own the company’s indirect tax audit program across multiple jurisdictions, setting strategy and directing audits from notification through final resolution.
• Represent the company and make primary decisions in dealings with taxing authorities, external auditors, consultants, and internal leaders during audit engagements.
• Establish audit plans, priorities, timelines, documentation standards, and escalation protocols.
• Direct research and analysis of complex indirect tax matters and approve technical positions, supporting documentation, and resolution strategies.
• Review and approve financial and transactional documentation, including invoices, contracts, exemption certificates, and system data used to support audit and compliance positions.
• Evaluate audit findings, notices, assessments, refund opportunities, and settlement options, and recommend actions to reduce financial exposure and business risk.
• Advise cross-functional leaders on tax risk, business impacts, and compliant solutions.
• Manage the Tax Exemption Certificate program, including policy, controls, certificate validation, maintenance, renewals, exception management, and audit readiness.
• Maintain business licenses and registrations and ensure timely compliance with state and local requirements.
• Govern product taxability mapping and tax system configurations, partnering with Product Management and IT on tax determination, reporting, testing, and change controls.
• Monitor legislative and regulatory developments.
• Lead continuous improvement initiatives involving internal controls, automation, documentation, metrics, training, and audit readiness.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Disability and life insurance.
• 401(k) with company match.
• Unlimited PTO.
• Paid company holidays.
• Hybrid/remote work.
• Paid bonding leave for eligible employees.
• Employee discounts.
• Employee Assistance Program (EAP).
• Accident, critical illness, long-term care, and hospital indemnity coverages.
• Legal and identity theft protection.
• Pet insurance.
• Supplemental life insurance.
• Referral bonuses.
• Charitable donation matching.
• Allowances for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager