Indirect Supervision Coordinator

Nueces County

About The Position

This position is open to existing CSCD employees who are already engaged in authorized training. The Indirect Supervision Coordinator provides intake services for Pre-Trial Services and serves as a liaison for Nueces County CSCD at Nueces County Pre-Trial Services, coordinating with Community Supervision Officers and District Attorneys. The role also provides administrative support to the Pre-Trial Services Supervisor and maintains pre-trial diversion and bond supervision files. The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Salary is based on experience, and the successful candidate may start above entry level. Employee medical insurance is currently provided at no cost to the employee. The position is appointed by the CSCD Director and works under the direction of the Pre-Trial Services Supervisor, under the direction of the CSCD Deputy Director. The employee must follow applicable state and federal laws, TDCJ-CJAD standards and procedures, CSCD policies and procedures, and the CJAD-TDCJ Code of Ethics. The role conducts initial interviews, schedules contact with supervising officers, prepares and reviews intake packets, and assists with pre-trial, bond, and transfer-case intake. It includes direct communication with defendants, accurate and timely data entry and documentation, preparation of reports, communication with other CSCDs and courts, and assistance with program intakes and special projects. The employee must attend meetings and training, satisfy CJAD education and training requirements, submit reports to courts as required, protect confidential criminal history information, and complete annual cybersecurity training. Applicants must have a high school diploma or GED plus 30 hours of college-level coursework, or, in lieu of the coursework, at least two years of highly experienced clerical work and some knowledge of office and computer operations. A minimum of two years of customer service experience is also required. A peace officer, a person currently on probation or parole or serving a criminal sentence, and a person with pending criminal charges is not eligible for appointment. A valid Texas driver’s license and appropriate liability insurance are required if using a personal, CSCD, or County vehicle for CSCD business. The employee may be required to obtain notary public certification, operate TLETS, and complete training to administer CSCD testing instruments. The position works directly with offenders in CSCD offices, which are considered correctional settings. The work environment is usually low-noise and may occasionally be moderate to moderately high in noise.

Requirements

High school diploma or GED plus 30 hours of college-level coursework, or, in lieu of coursework, at least two years of highly experienced clerical work and some knowledge of office and computer operations.
At least two years of customer service experience.
Demonstrated knowledge of the criminal justice system and substance abuse treatment.
Advanced knowledge of automated systems and their procedures and application to service programs.
Knowledge of criminology, psychology, behavior, social adjustment, emotional stability, social casework techniques, and laws and regulations related to community supervision of defendants.
Knowledge of available community resources.
Effective oral and written communication skills.
Ability to operate a computer or terminal and necessary programs.
Ability to establish and maintain effective working relationships with officials, agencies, employees, defendants, and the general public.
Ability to understand and follow directions, instructions, policies, and operational plans; gather, analyze, and evaluate facts; develop individual case planning and disposition; and use discretion and independent judgment.
Strong interviewing skills and the ability to organize, schedule, and complete intake appointments.
Must not be employed as a peace officer, currently on probation or parole, serving a sentence for a criminal offense, or have pending criminal charges.
If using a personal, CSCD, or County vehicle for CSCD-related business, must have a valid Texas driver’s license and appropriate liability insurance.
Must attend staff meetings and required training, comply with CJAD educational and training requirements, and complete annual cybersecurity training.

Responsibilities

Provide intake services for Pre-Trial Services and serve as a liaison between Nueces County CSCD, Nueces County Pre-Trial Services, CSCD Community Supervision Officers, and District Attorneys.
Conduct initial interviews and schedule contact with supervising officers.
Process or create intake packets for court records and verify that received packets are complete, obtaining missing information as needed.
Staff pre-trial, bond, and transfer-case intakes with the Pre-Trial Supervisor or Senior CSO.
Communicate directly with defendants by phone and written correspondence.
Enter data and information as directed, including chronological records, scanning, and documentation, accurately and in a timely manner.
Prepare statistically correct reports and communicate and document information with other CSCDs and courts.
Maintain pre-trial diversion and bond supervision files.
Follow policies and procedures for Pre-Trial Services, bond services, and CSCD/CJAD standards for appropriate admissions.
Attend staff meetings and in-house training and complete CJAD educational and training requirements.
Submit reports to courts as required and on time.
Handle criminal history information confidentially and complete annual cybersecurity training.
Assist the Pre-Trial Supervisor with administrative duties and special projects.
Coordinate, set up, and complete intakes for required programs.
Perform other job-related duties as assigned by the Pre-Trial Services Supervisor.