Indirect Lending Relationship Mgr

Park National Bank•Dyersburg, TN

18h•Hybrid

About The Position

The Indirect Lending Relationship Manager will serve customers, prospective customers, and bank associates promptly and professionally, adhering to Park Promises and Serving More standards. This role involves developing and deepening indirect lending relationships by calling on dealerships, establishing and maintaining effective business relationships, and creating presentations and proposals for both existing and prospective dealers. The manager will coordinate sales, retail, and business relationship management across various lines of business, including the Banking Center Network, Comm/Cash Management, Trust & Investments, and Mortgage Lending. They will also provide assistance to relationship officers in developing calling plans, identifying joint call opportunities, and initiating calls on new prospects. Additionally, the role requires addressing dealership issues efficiently and compassionately, achieving monthly call production goals, and coaching less experienced relationship managers.

Requirements

High School Diploma or equivalent required
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Problem/Situation Analysis
Ability to influence others
Ability to build collaborative relationships
Ability to work as part of a team
Ability to work independently

Nice To Haves

2-4 Years of prior experience with indirect lending preferred

Responsibilities

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
Call on dealerships to develop and deepen indirect lending relationships
Establish and maintain effective, professional business relationships with dealerships or prospects
Develop presentations and proposals for both existing and prospective dealers.
Coordinate sales, retail and business relationship management, analysis and communication among all lines of business (Banking Center Network, Comm/Cash Management, Trust & Investments and Mortgage Lending), as applicable.
Provide assistance to relationship officers responsible for developing calling plans, including identifying and coordinating opportunities for joint calls involving multiple business lines.
Identify opportunities to initiate calls on new prospects, coordinating efforts with the respective relationship manager and participate in joint calls, assisting with development of customer and prospect lists, along with pre call and post call planning.
Address dealership issues and concerns with efficiency, precision, and compassion.
Achieve established monthly call production goals
Coach and mentor less experienced relationship managers with calling skills.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned