Indirect Auto Loan Rep (Full-Time)

OneMain Financial • Salt Lake City, UT

5d • Onsite

About The Position

At OneMain, our Indirect Auto Loan Representatives in the auto purchase department serve as the initial contact for customers applying for an auto loan. They help customers complete the financing of a vehicle by gathering missing information in the loan application through customer interviews, verifications of employment, and other inquiries. Working in a call center environment they communicate with customers listening and understanding their financial situation. Our Indirect Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions, have strong product knowledge, multitask, and have excellent attention to detail skills.

Requirements

• High School Diploma or GED.
• 1 year customer service or call center experience

Nice To Haves

• 2 or more years’ experience in inside sales, customer service, retail, or call center environment.
• Strong communication skills over the phone
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Responsibilities

• Reach out to customers via outbound calls or respond to inbound calls from potential customers
• Process secured title or auto loan applications
• Communicate with loan applicants by phone to verify accuracy of credit application and other key information.
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Assist customers in establishing repayment plans and autopay options aligned with their pay schedules to ensure manageable, on-time payments.
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED