Index Client Services Analyst

Nasdaq • Philadelphia, PA

3d • $65,000 - $114,000 • Hybrid

About The Position

As an Index Client Services Analyst reporting to [Hiring Manager Title], you'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq's global index products. You'll be the first point of contact for our clients — helping them navigate index data, resolve issues quickly, and experience the high standard of service that sets Nasdaq apart. You'll thrive in this role if you're client-focused, analytical, and energized by working in a fast-paced, collaborative environment where no two days are the same.

Requirements

• Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience.
• Strong written and verbal communication skills, with the ability to engage effectively with global clients.
• Solid analytical and problem-solving skills with the ability to prioritize in a fast-moving environment.
• Proven ability to deliver excellent client service in a professional, client-facing setting.
• Comfortable working cross-functionally and collaborating with global teams.

Nice To Haves

• Experience in the market data or financial services industry.
• Knowledge of equity indices and financial data products.
• Proficiency with tools such as Excel, PowerPoint, Salesforce, or similar platforms.

Responsibilities

• Serve as the primary point of contact for clients utilizing Nasdaq indexes, addressing day-to-day inquiries and ensuring a seamless experience.
• Act as a liaison between clients and internal teams to troubleshoot and resolve issues, meeting agreed service standards and client expectations.
• Capture client intelligence and interaction records in the CRM system to support ongoing service quality and relationship management.
• Prepare and distribute proactive client communications regarding index news, product updates, and market announcements.
• Support new client onboarding in partnership with the sales team, coordinating access to data and services across Nasdaq and third-party vendors.

Benefits

• 401(k) program with 6% employer match
• Employee Stock Purchase Program with 15% discount
• Student loan repayment program up to $10k
• Company paid life and disability plans
• Generous paid time off
• Comprehensive medical, dental and vision coverage
• Health spending account with employer contribution
• Paid flex days to support mental wellbeing
• Gym membership discounts
• Paid parental leave
• Fertility benefits
• Paid bereavement leave
• Company gift matching program
• Employee resource groups
• Paid volunteer days
• Education Assistance Program
• Robust job skills training and Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level