INCS Support Specialist II

Vertech

6d•Onsite

About The Position

An INCS Support Specialist II is where troubleshooting turns into ownership. You're the escalation point when Level 1 needs backup, the one who digs into root cause instead of just clearing the alarm, and often the senior technical resource on shift. If you like solving hard problems in production-critical environments and want to take the next step in your OT career, we'd love to have you on the team. We are hiring two Specialist II's for a new 24/7/365 industrial security operations team. Each opening is tied to a specific shift, so please review the schedule information below before you apply.

Requirements

Availability and commitment to work an assigned swing or night shift on an ongoing basis
Strong understanding of industrial control systems (ICS) and operational technology (OT) environments
Hands-on experience with PLCs, HMIs, and SCADA platforms
Industrial networking protocols including EtherNet/IP, Modbus TCP, Profinet, and OPC UA
Managed switches, firewalls, and industrial network segmentation
Windows Server environments and virtualization (VMware or Hyper-V preferred)
Working knowledge of OT cybersecurity principles, including network zoning and access control
Experience using monitoring, logging, and diagnostic tools in OT environments
Demonstrated experience handling escalated incidents and production-impacting issues
Confidence to make technical decisions within defined authority, including when you are the senior person on shift
Ability to prioritize and manage multiple incidents at once
Ability to mentor junior staff and share knowledge effectively
Excellent written and oral communication skills with strong customer service abilities
Attention to detail and accurate documentation habits
Able to work well in a team environment
Associate's or Bachelor's degree in Information Technology, Industrial Automation, Electrical Engineering Technology, Computer Science, Cybersecurity, or equivalent experience. Relevant technical training or military experience may be considered in lieu of degree.
3 to 5 years of experience in technical support, helpdesk, or field service roles. Industrial, manufacturing, or critical infrastructure environment experience preferred.

Nice To Haves

One or more certifications preferred: CompTIA Network+ or Security+; Cisco CCNA; ISA/IEC 62443 Cybersecurity Fundamentals or Specialist; Microsoft or VMware server and virtualization certifications; Rockwell Automation, Siemens, or other ICS vendor certifications a plus.

Responsibilities

Act as Tier 2 escalation support for INCS-related incidents and service requests
Serve as the senior technical resource on your shift, owning escalations from Level 1 through resolution or handoff
Troubleshoot and resolve complex issues involving industrial Ethernet networks (managed switches, VLANs, redundancy), PLC-to-PLC and PLC-to-HMI/SCADA communications
Perform root cause analysis for recurring incidents and system failures
Support system upgrades, patching activities, and firmware updates under change management
Configure and maintain OT infrastructure including network switches, firewalls, servers, virtual machines, and backup and recovery solutions
Assist with vendor coordination and technical support engagements
Run a clean shift handoff, giving the incoming shift a full pass-down of open incidents, in-progress work, and anything worth watching
Develop and maintain technical documentation, runbooks, and standard operating procedures
Mentor and provide technical guidance to Level 1 INCS Support Specialists
Contribute to OT cybersecurity initiatives, assessments, and remediation activities
Support incident response and recovery for OT-related security or availability events
Manage and maintain Vertech's managed services platform and infrastructure
Follow OT safety, cybersecurity, and compliance requirements at all times