Income Verifier

Fairstone Bank•LOCSHRW9910_BC STAT RemoteWorker, BC

1d•CA$23 - CA$26•Hybrid

About The Position

Join Eden Park as an Income Verifier, reporting to Diane El-Sanioura, and be part of our talented and growing team! This role involves reviewing and verifying applicant income and employment information, processing income and trailing documents, and managing a busy workflow while maintaining high accuracy and meeting service standards. You will follow up with dealerships to resolve pending items, update customer interaction records, and ensure the legitimacy and accuracy of applicant documentation. A key part of the role includes contacting employers over the phone to corroborate information and providing prompt, efficient, customer-oriented service to all stakeholders. All other duties as assigned will also be part of your responsibilities.

Requirements

Excellent verbal and written communication skills
Ability to thrive in a fast-paced, ever-changing environment
Exceptional attention to detail while operating under a sense of urgency
Strong analytical and arithmetic skills
Advanced internet browsing and investigative skills
Clear communication over the phone and strong listening skills
Ability to manage a busy workflow and multi-task effectively
Tech-savvy with proficiency in Microsoft Office Suite and Outlook
Previous experience in a lending, automotive-related business, or financial services
Post-secondary education
Flexible availability to work
Successful completion of a criminal background check, credit check, and validation of work experience

Responsibilities

Review and verify applicant income and employment information
Process any income and/or trailing documents received
Manage a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues
Update records of customer interactions, process customer accounts and file documents
Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
Contact employers over the phone to further corroborate the information in a professional manner
Provide prompt, efficient, detailed customer-oriented service to all stakeholders
Perform all other duties as assigned