Income Maintenance Caseworker - Fayette Customer Service Center

Commonwealth of Pennsylvania • Fayette County, PA

9d • Hybrid

About The Position

The Income Maintenance Caseworker position at the Fayette Customer Service Center offers an opportunity to support individuals who rely on essential assistance programs. This role allows you to guide customers through important steps that help them maintain stability and meet critical needs. You will have a direct impact on the lives of people seeking clear answers and compassionate service. Join an agency that values commitment, accuracy, and meaningful public service!

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Fayette County.

Responsibilities

• Interview customers by phone to gather information needed for case actions
• Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs the department administers for applicants and recipients in accordance with state regulations
• Enter information into automated eligibility systems and complete required manual calculations
• Type clear case comments that explain customer circumstances and changes
• Apply federal and state regulations accurately while meeting required deadlines
• Interpret policies and program rules to ensure correct processing of cases

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level