Income Maintenance Caseworker II - Call Center

Johnston County • Johnston County DSS, NC

3d • Onsite

About The Position

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community. Johnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker II - Call Center. Will only accept fully qualified candidates with previous Income Maintenance Caseworker experience, preference will be given to bilingual spanish speaking candidates.

Requirements

• One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform casework functions with structured time frames.

Nice To Haves

• Bilingual Spanish speaking candidates
• Work experience in a DSS Income Maintenance Program
• Knowledge in the Programs of: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid

Responsibilities

• Interview clients that apply for or request to re-certify for the following public assistance programs: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid.
• Accurately enter all information gathered during the application and/or re-certification into the NC FAST system.
• Complete third party verification in order for eligibility to be determined.
• Determine initial eligibility for new applicants.
• Re-determine eligibility for ongoing caseloads.
• Complete changes in situations as they occur.
• Interview and communicate effectively with customers, other agency personnel, and the public via phone.
• Read, understand and adhere to program policy and guidelines set by the state.
• Perform work duties during emergency/disaster situations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed