Income Maintenance Caseworker (Bilingual Spanish) - Lehigh CAO
About The Position
The Income Maintenance Caseworker position with the Lehigh County Assistance Office offers a chance to support individuals and families during important moments in their lives. In this role, you will utilize your bilingual English and Spanish communication skills to guide applicants through programs that promote long-term stability and well-being. You will help customers understand complex information and connect them with the services they need. Join an agency that values compassion, accuracy, and meaningful service! This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
- Ability to read, write, and speak in Spanish.
- Must meet the PA residency requirement.
- Must be able to perform essential job functions.
- Submission of criminal history reports.
- Pass a background investigation.
- Pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check, a PA State Police clearance, a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years, and a citizenship/residency verification.
Nice To Haves
- Hiring preference for this vacancy may be given to candidates who live within Lehigh County.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Benefits
- FREE parking!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
