Income Maintenance Caseworker III Lead Worker-Family and Children Medicaid

Harnett County • Lillington, NC

9d • Onsite

About The Position

This position carries administrative and supervisory responsibilities for the Family and Children Medicaid Program and involves continuous planning due to changing program requirements and additional staff requirements. The Family and Children Medicaid Team Lead in Harnett County assist in supervising IMC I and IMC II.

Requirements

• Thorough knowledge of income maintenance program assigned.
• Considerable knowledge of all agency and community programs and services which could affect the client/applicant.
• General knowledge of all income maintenance programs.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret a variety of regulations, policies and procedure of varying complexity.
• Ability to work independently and prioritize work.
• Ability to instruct arid evaluate the work of lower level employees.
• Ability to train employees in new and existing rules, regulations, policies and procedures.
• Ability to understand the needs and problems of clients/applicants.
• Ability to perform caseworker function under and within structured time frames.
• Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Responsibilities

• Employees plan the short and some long-range work operations, priorities, and goals within the unit and/or sub-units supervised.
• Employees assign and balance workloads within the unit and/or sub-units and coordinate overall workflow. Work requires employees to develop procedures and to assist with minor organizational changes and recommend other changes to improve efficiency.
• Employees provide on-the-job training as well as some training needs assessment and arrange for employees to attend workshops and other job related training.
• Employees are responsible for ensuring that staff adhere to Federal and State standards with regard to the quality of work required in processing income maintenance cases. Employees have input and impact on setting internal agency standards for those income maintenance programs under their supervision.
• Employees may be responsible for conducting second party reviews through the random sampling and evaluation of ongoing cases processed by their staff. Employees use quality assurance reports, State error printouts, and evaluate the overall performance of staff assigned to their unit.
• Employees assist in counseling staff regarding performance and grievance policies and may have the authority to assist in issuing oral and/or written warnings. Employees make recommendations on dismissals to a higher level supervisor.
• Employees are responsible for evaluating staff performance and making recommendations to a higher level supervisor on merit raises, reassignments, and salary adjustments. Employees may interview applicants, usually with higher level management.
• Employees are responsible for assisting supervisors with the work of income maintenance caseworkers involved in the intake, processing, and review functions in any of the income maintenance programs.
• The objectives of the income maintenance programs are generally stable, however, there are shifting emphases with regard to how cases are processed due to the continual changes in rules, regulations, policies, and procedures in the administration of the income maintenance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree