Income Maintenance Caseworker II (NEMT)

Alamance County Government • Alamance County, NC

6d

About The Position

Make a difference. Support your community. Build a career. Are you dependable, compassionate, and ready to do work that truly matters? We’re looking for a motivated professional who wants more than just a job - someone who wants to support others, create solutions, and grow within public service. As an Income Maintenance Caseworker II – NEMT, you’ll play a vital role in ensuring Alamance County Medicaid recipients have reliable access to medical care by coordinating non-emergency transportation services. This position is ideal for someone who enjoys problem-solving, helping people navigate systems, and managing details in a fast-paced, mission-driven environment.

Requirements

• High school diploma and three years of paraprofessional, clerical, or public-contact experience involving tasks such as interviewing, negotiating, explaining information, data collection/analysis, or mathematical/legal work
• High school diploma and two years of similar experience, including at least one year in an income-maintenance program
• Associate degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related field
• An equivalent combination of education and experience
• At least one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience

Nice To Haves

• Strong communication skills - written and spoken - with the ability to listen well and explain clearly
• Analytical thinking, compassion, and sound judgment
• Integrity, empathy, and the ability to remain composed in emotionally charged situations
• A drive to solve problems and build trust for those who may not have a voice
• The ability to multitask in a fast-paced, high-impact environment

Responsibilities

• Coordinating and authorizing Non-Emergency Medicaid Transportation (NEMT) services
• Logging and tracking trip requests, approvals, denials, and required notifications
• Verifying Medicaid eligibility at the time of request and prior to service delivery
• Conducting eligibility determinations and re-determinations through assessments
• Documenting eligibility decisions and maintaining accurate transportation records
• Uploading payment authorizations and reviewing response files in NC Tracks
• Operating the NEMT phone system, responding to calls and messages within 24 hours
• Collaborating with transportation vendors, community partners, and internal teams
• Processing mileage reimbursement and other travel-related expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED