Income Maintenance Caseworker II (Food and Nutrition)

Jackson County • 15 Griffin Street -- Sylva, NC

5d • Onsite

About The Position

The primary purpose of this position is to determine eligibility for Food and Nutrition programs which includes intake, processing, and maintenance of cases in the Food and Nutrition Services unit. This role involves conducting interviews, informing applicants of their rights and responsibilities, completing recertifications and changes, utilizing the NCFAST computer system, adhering to deadlines, completing mandated paperwork, and attending training workshops/webinars. The position requires the ability to read and comprehend rules and regulations, interpret agency policies, accurately enter data, obtain and verify information, make referrals to other agency services, work with facts and figures with a high degree of accuracy, learn program intricacies, and present information effectively. Additionally, the caseworker must possess patience, tolerance, cultural awareness, and effective communication skills.

Requirements

• Graduation from high school and one year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
• Ability to read and comprehend rules and regulations, often changing policies and guidelines pertaining to Food and Nutrition assistance programs.
• Ability to interpret agency's policies and procedures to people of varied backgrounds.
• Ability to accurately key codes and data into NCFAST.
• Obtain data for documentation and verification of information needed in determining eligibility.
• Detect need for other agency services and make appropriate referrals to the service staff.
• Work with facts and figures and perform tasks involving a high degree of accuracy.
• Learn the intricacies of numerous forms and procedures of the eligibility programs.
• Present information orally or in report form.
• Acquire interest in and understanding of disadvantaged persons.
• Possess qualities of patience and tolerance, and an awareness of various cultures.
• Must have ability to effectively communicate face- to- face and on the telephone.

Responsibilities

• Conduct interviews during intake to assess needs and obtain information.
• Inform Food and Nutrition Services applicants of their rights, appeal decisions, ability to withdraw application, right to re-apply if found ineligible, responsibilities of the agency.
• Complete recertifications and changes in accordance with provided guidance, regulations, and policies.
• Utilize the NCFAST computer system.
• Adhere to established deadlines.
• Complete paperwork as mandated by the agency or county administration.
• Attend various training workshops/webinars.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED