Income and Guideline Specialist

CrossCountry Mortgage, LLC • Lakewood, WA

1d

About The Position

The Income and Guideline Specialist provides income calculations and reviews for loans before underwriter review. The role works with Loan Officers and Loan Processors as a central point of contact, explaining income calculations supported by submitted documentation and interpreting investor guidelines for the applicable calculation methods and loan products. Income sources may include self-employment, asset depletion, bank statement qualification, debt-service ratios, wage earnings, capital gains, and rental income.

The Specialist supports company employees with underwriting and loan-scenario questions, analyzes complex income documentation and business liquidity, and provides calculations for qualifying purposes. The role also creates technical and self-help documentation, tracks work through a ticketing system, participates in department and sales calls, and assists with staff training. Employees are expected to maintain relevant underwriting knowledge and designations, promote risk awareness, and follow compliance requirements, including anti-money laundering and sanctions laws and regulations.

Requirements

• Excellent communication, negotiation, customer service, and problem-solving skills.
• Proficiency with Microsoft Word, Excel, and Outlook.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• At least 4 years of underwriting experience, including underwriting to multiple agency and investor guidelines.
• Jumbo/Non-Agency and Non-QM underwriting background.
• Government underwriting experience with designations such as DE and VA.
• Knowledge of and experience using LoanBeam and Encompass.

Responsibilities

• Provide daily loan support through the ticketing system, inbound calls, email, and in-person communication for underwriting and loan-scenario questions.
• Respond to income calculation and documentation questions while maintaining knowledge of investor income guidelines.
• Help Loan Officers and Loan Processors calculate income according to investor guidelines and specifications.
• Analyze underwriting scenarios and suggest potential alternatives with different investors when needed.
• Review complex income documentation—including tax returns, bank statements, profit and loss statements, balance sheets, and rental income documentation—and calculate income for qualifying purposes.
• Analyze and calculate income and determine business liquidity according to investor guidelines.
• Maintain knowledge of IRS income tax forms relevant to underwriting qualification, including Forms 1040, 1120-S, 1065, and 1120 and related schedules and statements.
• Create technical and system documentation, how-to guides, FAQs, and self-help references as needed.
• Track tasks, activities, and time in the ticketing system and meet expected turnaround times.
• Participate in Underwriting Department, Regional, and Sales calls, leading calls as needed.
• Help train sales or processing staff who need additional guidance.
• Collaborate with team members and other departments.
• Maintain working knowledge of essential underwriting information and applicable underwriting designations.
• Promote risk awareness and follow required risk and compliance management practices.
• Comply with anti-money laundering and sanctions laws and regulations.

Benefits

• Competitive compensation plan for eligible employees.
• Medical, dental, and vision benefits.
• 401(k).
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed