Incident Response Specialist

First Responder Protective Services Corp • Frisco, TX

21h • Onsite

About The Position

First Responder Protective Services is hiring a full-time Incident Response Specialist in the Frisco, Texas area for a 24/7 monitoring center supporting approximately 4,000 locations throughout the United States. This operations communications and alarm-monitoring role is not a security officer or patrol position. The specialist monitors alarm activity, surveillance systems, and incoming incidents, and coordinates responses with clients, emergency services, and designated personnel. The work involves sitting at multiple computer screens displaying real-time CCTV footage from multiple sites. Applicants must have or be willing to obtain a Texas Alarm Systems Monitor License.

The available shift is 9:00 p.m. to 5:30 a.m., with Thursday and Friday off. Employees must be available to work nights, weekends, holidays, and other scheduled shifts in a 24/7 operations environment. Pay is $20.00 per hour, paid weekly.

Requirements

• Texas Alarm Systems Monitor License, or ability to obtain it before employment.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to navigate multiple security software applications simultaneously.
• Ability to multitask in a fast-paced monitoring environment.
• Strong attention to detail and sound decision-making skills.
• Ability to remain calm and professional during emergency situations.
• Dependable attendance and reliability.
• Ability to maintain strict confidentiality.
• Availability to work nights, weekends, holidays, and other scheduled shifts in a 24/7 operations environment.

Nice To Haves

• Experience in alarm monitoring centers.
• Experience in loss prevention.
• Experience in emergency communications centers.
• Experience in 911 dispatch.
• Experience in public safety communications.
• Experience in military operations centers.
• Experience in emergency management.
• Experience in call centers handling emergency or critical incidents.
• Experience in operations or command centers.

Responsibilities

• Monitor alarm systems in real time, evaluate alarm activity, determine whether incidents are valid alarms, false alarms, or require further investigation, and take appropriate action.
• Continuously monitor CCTV feeds, alarm platforms, and other electronic monitoring systems to identify suspicious activity, verify alarm events, and maintain situational awareness across multiple client locations.
• Dispatch appropriate personnel or emergency responders when required.
• Maintain accurate incident logs and communication records.
• Follow established escalation procedures for critical events.
• Communicate professionally with clients, field personnel, emergency responders, and internal staff.
• Monitor multiple locations simultaneously while maintaining accuracy and attention to detail.
• Protect confidential client and operational information.

Benefits

• Paid time off: up to 56 hours (7 days) in Year 1, up to 80 hours (10 days) in Year 2, and up to 120 hours (15 days) in Year 5 or later.
• Company contributes up to $550 per month toward employee health insurance.
• Medical, dental, and vision coverage available after the first month.
• 401(k) retirement plan after 6 months.
• Pay of $20.00 per hour, paid weekly.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed