Incident Response Associate
About The Position
The Incident Response Associate supports the management and resolution of operational, business, and site-related incidents. The role coordinates response activities, tracks corrective actions, and facilitates communication among stakeholders. It assists with incident investigations, risk assessments, reporting, and continuous improvement initiatives to minimize operational disruptions and enhance organizational resilience. The ideal candidate is analytical, detail-oriented, and able to perform effectively in fast-paced environments. The role also supports business continuity, operational resilience, and crisis management initiatives; helps develop and improve incident management processes and best practices; and prepares dashboards, reports, and executive summaries on incident performance and outcomes. SOX control responsibilities may be part of the role where applicable. On-site presence and requirements may change depending on client needs.
Requirements
- Bachelor's degree in Business, Emergency Management, Information Technology, Engineering, Risk Management, or a related field.
- At least 2 years of experience in incident management, operations, risk management, business continuity, project coordination, or a related discipline.
- Knowledge of incident response, root cause analysis, risk management, and escalation processes.
- Strong analytical, organizational, and problem-solving skills.
- Experience coordinating cross-functional teams and managing multiple priorities.
- Proficiency in Microsoft Office Suite and incident management or reporting systems.
- Excellent written and verbal communication skills.
Nice To Haves
- Familiarity with business continuity, operational resilience, ITIL, NIMS, or similar incident management frameworks.
Responsibilities
- Support incident response activities, including incident intake, triage, escalation, and resolution tracking.
- Coordinate communications among stakeholders during incident response and recovery efforts.
- Assist with incident investigations, root cause analyses, and corrective action development.
- Maintain incident logs, documentation, reports, and response records.
- Monitor incident trends, risks, and performance metrics to identify improvement opportunities.
- Support business continuity, operational resilience, and crisis management initiatives.
- Facilitate incident review meetings and track action items through completion.
- Ensure compliance with organizational policies, procedures, and regulatory requirements.
- Contribute to the development and enhancement of incident management processes and best practices.
- Prepare dashboards, reports, and executive summaries on incident performance and outcomes.
Benefits
- Flexible working environment that respects work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
