Incident Response Analyst I

Astreya • Austin, TX

4d • Onsite

About The Position

This role involves monitoring, triaging basic alerts, and supporting investigations. The analyst will conduct initial incident investigations, escalate confirmed threats, and update run books. For more senior levels, the role includes leading incident handling, coordinating cross-functional responses, performing forensic analysis, overseeing incident response strategy, threat hunting, red/blue teaming initiatives, and executive-level reporting.

Requirements

• Minimum of 1-3 years' experience in a command center, service center, or similar 24x7 operations center environment
• Experience in managing Data center enterprise incidents (facility, noc, soc etc.)
• Associate’s degree in IT, or equivalent experience
• 0–2 years in IT or Security Ops
• 2–4 years SOC/IR experience
• 1-3 years of experience in incident response in data center environment
• Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence
• Familiarity with log sources (Windows, Linux, firewalls, cloud logs)
• Strong analytical, troubleshooting, and decision-making skills under pressure
• Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST)
• Excellent written and verbal communication, including technical documentation
• Active learner, methodical, eager to follow procedures, dependable
• Analytical, responsive, detail-oriented, collaborative, capable of leading investigations
• Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts

Nice To Haves

• Bachelor’s degree in Information Systems, or Computer Science

Responsibilities

• Conducts initial incident investigations
• Escalates confirmed threats
• Updates run books
• Leads incident handling
• Coordinates cross-functional responses
• Performs forensic analysis
• Oversees incident response strategy
• Conducts threat hunting
• Participates in red/blue teaming initiatives
• Provides executive-level reporting
• Responds to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs)
• Handles cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies
• Triages real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools
• Follows and executes Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents
• Coordinates with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs

Benefits

• Medical provided through UHC (PPO, HSA, Surest options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree