Incident Response Analyst I

Astreya • Austin, TX

5d • $59,812 - $94,440 • Onsite

About The Position

This role involves monitoring and triaging basic alerts, supporting investigations, and escalating confirmed threats. The position requires updating run books, leading incident handling, coordinating cross-functional responses, and performing forensic analysis. Higher-level responsibilities include overseeing incident response strategy, threat hunting, red/blue teaming initiatives, and executive-level reporting.

Requirements

• Minimum of 1-3 years' experience in a command center, service center, or similar 24x7 operations center environment.
• Experience in managing Data center enterprise incidents (facility, noc, soc etc.).
• Associate’s degree in IT, or equivalent experience.
• 0–2 years in IT or Security Ops.
• Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
• Familiarity with log sources (Windows, Linux, firewalls, cloud logs).
• Strong analytical, troubleshooting, and decision-making skills under pressure.
• Excellent written and verbal communication, including technical documentation.
• Active learner, methodical, eager to follow procedures, dependable.
• Analytical, responsive, detail-oriented, collaborative, capable of leading investigations.

Nice To Haves

• Bachelor’s degree in Information Systems, or Computer Science.
• 2–4 years SOC/IR experience.
• 1-3 years of experience in incident response in data center environment.
• Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST).
• Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.

Responsibilities

• Conducts initial incident investigations, escalates confirmed threats, and updates run books.
• Leads incident handling, coordinates cross-functional responses, and performs forensic analysis.
• Oversees incident response strategy, threat hunting, red/blue teaming initiatives, and executive-level reporting.
• Triages basic alerts and supports investigations.
• Responds to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
• Handles cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
• Triages real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
• Follows and executes Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
• Coordinates with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree