Incident Manager

American IT SystemsIselin, NJ
Onsite

About The Position

Handle and coordinate IT/cyber incidents to ensure quick resolution and minimal impact.

Requirements

  • 5+ years in incident management/IT/cybersecurity
  • Experience with ServiceNow, Splunk
  • Knowledge of NIST or ITIL frameworks

Nice To Haves

  • Certifications like ITIL, CISSP

Responsibilities

  • Manage incident lifecycle (identify → resolve → close)
  • Coordinate with SOC, IT, and business teams
  • Communicate updates to stakeholders
  • Conduct RCA and improve processes
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