Incident Manager

Klarna•Columbus, OH

21h•$147,326 - $184,806•Onsite

About The Position

When Klarna's systems or security posture come under real pressure, someone has to take charge of the response in real time - coordinating the right technical teams, keeping decisions moving, and closing the loop with senior stakeholders instead of letting action items stall. That's what this position exists to do. You'll lead Klarna's response to high-impact operational and cyber-security incidents across a global, regulated banking and financial-services environment - bringing order to situations where priorities shift quickly and the information in front of you is often incomplete. This position is based in Stockholm and sits within Klarna's incident response team.

Requirements

Led high-impact incidents as a cyber incident manager or an operations lead.
Background in incident management, particularly cyber incident response or blue-team work.
Drive progress and organizational change, continuously improve incident management, and ensure lessons learned turn into action.
Strong technical understanding of what underpins financial services and banking environments.
Hands-on experience with AWS or another large-scale cloud environment.
Create structure and clarity in fast-moving, ambiguous situations.
Comfortable making decisions under pressure while staying calm and constructive.
Communicate clearly and effectively, coordinating multiple stakeholders during high-pressure situations.
Understand the regulatory incident obligations that apply to Klarna, including DORA, NIS2, GDPR, and PCI DSS.

Responsibilities

Lead the response to high-impact operational and cyber-security incidents across Klarna's banking and financial-services environment.
Work closely with technical teams, domain owners, and senior stakeholders to keep incident workstreams moving, closing loops rather than letting action items stall.
Make and communicate decisions in real time as priorities shift and information is incomplete.
Establish clear ownership for each incident, challenge assumptions, and drive toward root cause and mitigation.
Apply Klarna's regulatory incident obligations - including DORA, NIS2, GDPR, and PCI DSS - to how you run and report on incidents.