INCIDENT MANAGEMENT SPECIALIST

Arizona Department of Administration•Tucson, AZ

1d•Onsite

About The Position

The Department of Economic Security (DES) aims to strengthen individuals, families, and communities for a better quality of life, serving over 3 million Arizonans. The Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated Incident Management Specialist. This position involves coaching, teaching, mentoring, and providing direct support to members with Developmental Disabilities (such as autism, cerebral palsy, intellectual disability, or epilepsy), ranging from mild to profound. The majority of services are designed to meet the personal needs of members in Intermediate Care Facilities (ICF) and group home settings. DDD provides flexible, high-quality, and member-driven services and supports, enabling individuals with developmental disabilities and their families to exercise independent decision-making and engage in the community. Applicants must not be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in or a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, or be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Knowledge in: Investigation and fact finding methods
Knowledge in: Human Dynamics and organizational systems
Knowledge in: Routine letter and memo composition
Skills In: Effective interviewing and oral and written communication
Skills In: Maintaining and updating databases files
Skills In: Ensuring conformity in day-to-day operations with department and division procedures
Skills In: Working with material of a technical and/or confidential nature
Skills In: Dealing with the public using appropriate tact and resourcefulness
Ability to: Write, summarize and produce difficult and complex reports concisely
Ability to: Use various computer software applications (Word, Excel, Database systems, etc.)
Ability to: Prioritize and meet time lines in addition to assisting with timely projects, reports, memos, etc.
Ability to: Screen and route correspondence and request follow up
Ability to: Learn, interpret and apply Division & Department programs, policies and procedures
Possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks if driving is an essential function.
Maintain acceptable driving records and complete all required driver training if driving on state business.
Maintain the statutorily required liability insurance if operating a personally owned vehicle on state business.
Have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults.
Subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
Successfully pass background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One (1) year of experience working with individuals with developmental disabilities or a vulnerable population
Experience conducting investigations (highly desirable)
Experience utilizing various computer programs (e.g., Word, Excel, Database systems, etc.) preferred

Responsibilities

Coordination of investigations, conducting investigations, and completing investigation reports.
Compile reports and send via interoffice mail to each support coordinator.
Entry of incident report into the Incident Management Systems (IMS), notification of key personnel (including Support Coordination, Quality Assurance and Region Administration) of these incidents, and the tracking of this communication and follow up.
Research each incident report through the Client Application database and the District Employee Directory in order to ensure member, vendor and internal distribution information is correct.
Receives incident reports via fax, email and verbal notification. Performs initial review for seriousness and priority before compiling for Quality Assurance Review.
Conducts training and technical assistance for qualified vendors/service providers and division staff
Drives to and from licensed settings to complete health and safety reviews.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities