Traffic Incident Management Coordinator

EXP•Coral Gables, FL

About The Position

At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, planners, ITS specialists, and operations professionals, we bring diverse and talented people together to solve complex mobility and safety challenges. At EXP, you will be part of an employee-owned company that values technical excellence, collaboration, and innovation in delivering transportation systems management and operations (TSM&O) solutions. Are you ready to design your future? Be our next Traffic Incident Management Coordinator. Your work environment at EXP EXP is seeking a Traffic Incident Management (TIM) Coordinator with demonstrated experience in freeway operations, incident response programs, and multi-agency coordination to support major transportation clients across South Florida. This role supports Real-Time Traffic Management Center (RTMC) operations, Freeway Service Patrol (FSP) programs, Rapid Incident Scene Coordination (RISC), after action reports, Severe Incident Response Vehicle (SIRV). The position may involve in-house (client-side) support through staff augmentation, working directly with agencies such as Florida Department of Transportation and regional partners. This position offers the opportunity to directly impact roadway safety, mobility, and incident response efficiency while working on some of the most critical transportation corridors in Florida.

Requirements

Bachelor’s degree in Civil Engineering, Transportation Engineering, or 4 years of related field experience with Freeway Service Patrol (FSP) programs
Minimum 4 years of experience in Traffic Incident Management, TSM&O, or traffic operations
Experience working with RTMC environments and freeway service patrol programs
Knowledge of incident management principles, quick clearance laws, and interagency coordination protocols
Experience with traffic management software platforms
Strong analytical skills with ability to interpret operational data and performance metrics
Excellent written and verbal communication skills
Ability to manage multiple stakeholders and operate in high-pressure, real-time environments

Nice To Haves

Maintenance of Traffic for Technicians Certification
Experience supporting Florida Department of Transportation District operations or similar agencies
Familiarity with TIM standard Operating Procedures
Experience with data analytics and visualization tools (e.g., MS Excel)
Experience in managed lanes, incident response and safety
Strong organizational skills and attention to detail
Ability to lead coordination efforts across multidisciplinary teams

Responsibilities

Coordinate day-to-day Traffic Incident Management (TIM) program activities, including Road Ranger Service Patrol operations, incident detection, verification, response, and clearance
Serve as liaison between RTMC operators, law enforcement, towing and recovery, fire rescue, and maintenance crews
Monitor real-time traffic conditions using Advanced Traffic Management Systems (ATMS) such as SunGuide and support incident response decision-making
Analyze incident data (crash and non-crash) to identify trends, performance gaps, and opportunities for operational improvements
Support development and implementation of TIM strategies aligned with TSM&O objectives, including quick clearance policies and managed lanes operations
Assist in performance reporting, including response time, clearance time, secondary crashes, and program efficiency metrics
Support planning and execution of TIM training programs and multi-agency coordination meetings
Contribute to development of Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and systems engineering documentation
Provide support for special events, emergency response (e.g., hurricanes), and contingency operations
Participate in field reviews, after-action reports, and continuous improvement initiatives