INCIDENT MANAGEMENT SPECIALIST

Arizona Department of Administration•Tucson, AZ

23h•$40,000 - $45,000

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://www.youtube.com/watch?v=Nik5MiXqOV8] to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as an Incident Management Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Knowledge in: ● Investigation and fact finding methods. ● Human Dynamics and organizational systems. ● Routine letter and memo composition.
Skills In: ● Effective interviewing and oral and written communication. ● Maintaining and updating databases and files. ● Ensuring conformity in day-to-day operations with department and division procedures. ● Compile, organize, analyze and interpret data and information into report formats.
Ability to: ● Write, summarize and produce difficult and complex reports concisely. ● Use various computer software applications (Word, Excel, Database systems, etc.). ● Prioritize and meet time lines and assist with timely projects, reports, memos, etc.

Nice To Haves

(1) year of experience working with individuals with developmental disabilities or a vulnerable population. Experience conducting investigations is highly desirable. Experience utilizing various computer programs (e.g., Google, Excel, Database systems, etc.) preferred.

Responsibilities

Coordination of investigations, conducting investigations, and completing investigation reports. Compile reports and send via interoffice mail to each support coordinator.
Entry of incident report into the Incident Management Systems (IMS), notification of key personnel (including Support Coordination, Quality Assurance and Region Administration) of these incidents, and the tracking of this communication and follow up. Research each incident report through the Client Application database and the District Employee Directory in order to ensure member, vendor and internal distribution information is correct.
Conducts training and technical assistance for qualified vendors/service providers and division staff.
Drives to and from licensed settings to complete health and safety reviews.
Answers the incident reporting phone line and documents the calls via a call log, ensures entry into IMS. Follows up with the after hours emergency staff and the after hours administrator to ensure information is accurate and thorough for Quality Assurance review and possible entry into IMS. Follows up with vendors for written reports on incidents that were verbal notifications.
Receives incident reports via fax, email and verbal notification. Performs initial review for seriousness and priority before compiling for Quality Assurance Review.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities