Incident Management Coordinator (35448)

ST JOHNS COMMUNITY SERVICES•Washington, DC

3d•$70,000 - $85,000•Onsite

About The Position

St. John’s Community Services (SJCS) is seeking an Incident Management Coordinator to join the Quality Assurance Team. SJCS is a non-profit organization dedicated to supporting and advocating for people of all abilities, cultivating caring communities, and ensuring that all individuals have the opportunity to thrive. The organization supports individuals with intellectual and developmental disabilities, as well as adults and children experiencing hunger and homelessness across four states and the District of Columbia. The mission is to advance inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life.

Requirements

Ability to gain thorough knowledge of St. John’s Community Services policies and procedures
Ability to act as a representative of St. John’s Community Services to the public
Thorough knowledge of program practices and procedures
Ability to develop and maintain a working knowledge of local, federal, and program regulations
Ability to maintain effective working relationships with associates, subordinates, representatives from other agencies, and the general public
Ability to effectively communicate with individuals from diverse backgrounds
Ability to effectively supervise, train, evaluate and communicate with program staff
Ability to research, prepare, review and maintain reports and documents
Ability to use sound judgment when making decisions
Ability to pass a criminal background check
Skilled in the operation of relevant computer systems, including hardware and software, and office machines
Able and willing to complete duties as directed and model professional behavior
Bachelor’s degree in a human services related field required
Two or more years’ direct service experience with adults with intellectual/developmental disabilities, preferably in a community-based program setting
Must meet the standards of a Qualified Intellectual Disabilities Professional (QIDP)
Must meet SJCS and funding jurisdiction current requirements for criminal background/records check
Obtain a valid health certificate to meet SJCS or current funding authority requirements as required
Meet SJCS and the funding authority requirement of criminal background and record checks

Nice To Haves

Master’s degree preferred
One-year supervisory experience preferred

Responsibilities

Management of DC Incident Management Coordination
Reporting GERs to MCIS for Reportable Incidents or Serious Reportable Incidents
Liaison for DDS IMEU Representative and maintain rapport and clear communication with DDS Quality Assurance and Improvement division
Ensures staff compliance with all acceptable incident management practices and procedures
Ensures that proper written documentation has been prepared for all unusual incidents
Ensures that incident reports are written by staff members by the end of their shift
Cooperates with investigation procedures as per state regulations
Reviews and responds to SJCS report card from DDS to ensure accuracy in reporting
Ensures compliance with notification requirements and timely submission to funding agencies
Trains staff on Incident Policy, Incident Reporting and required trainings as established by DDS Incident Management Division
Coordinate staff training events as delegated by DDS for the IMC
Attend DDS IMC monthly and as needed meetings
Complete Reportable Investigations reports, submit to DDS
Submit Incident Recommendations to MCIS
Manage tracking and trending for incident reports
Follow up on Incident Recommendations for investigations
Coordinate with QA to create internal Incident Management tools, processes, and procedures
Coordinate with QA for Corrective Action Plans of Incidents
Staff training for Incident Management to include NEO, ongoing training
Other job duties as assigned