Incident & Client Advisory Associate

JPMorganChase • Chicago, IL

5d

About The Position

This role strengthens the Independent Control Assessment (ICA) function by improving process quality, measurement discipline, and cross-functional coordination. The ICA Associate monitors case outputs, tightens procedures and system controls, and accelerates workflow through targeted use of AI-enabled capabilities. Success requires strong analytical judgment, crisp communication, and the ability to operate effectively in a fast-moving, high-stakes environment. Join a dynamic team at the forefront of ICA operations, where your expertise will drive process excellence, innovation, and impactful collaboration across the organization. You will work within a culture that values continuous improvement, leverages advanced technology, and partners closely with stakeholders to deliver best-in-class risk management outcomes. Serve as an ICA Associate, contributing directly to the optimization of ICA processes by evaluating work quality, enhancing procedures and systems, and strengthening interactions with business partners. You will play a critical role in monitoring performance, implementing measurable improvements, and supporting the department’s strategic objectives through disciplined execution and reliable reporting.

Requirements

• Demonstrate strong analytical and problem-solving ability with consistent attention to detail.
• Communicate clearly and effectively in both written and verbal formats.
• Coordinate issues, findings, and best practices with colleagues across regions and/or divisions.
• Prioritize effectively in a fast-paced, high-pressure, constantly changing environment.
• Apply business knowledge to new situations, balancing enterprise-wide perspective with product-area specificity.
• Bring 3+ years of experience in the financial services industry and/or operations/risk management.
• Hold a BA/BS degree or demonstrate a strong, proven track record in operations or risk management.

Nice To Haves

• Attain advanced degrees, certifications, or licenses, such as MBA, CAMS, or Series 7.
• Demonstrate experience applying AI-driven methods to process optimization, workflow management, or operational analytics.
• Exhibit familiarity with ICA systems, case management tooling, or incident tracking applications.
• Show experience supporting interactions with auditors, examiners, or other external review stakeholders.
• Lead cross-functional projects effectively, driving alignment, delivery discipline, and measurable outcomes.

Responsibilities

• Monitor ICA Case Management outputs and proactively collaborate with teams to drive sustained improvements.
• Refine and report key metrics for ICA inputs, processes, and outputs to strengthen transparency and performance management.
• Establish and maintain structured feedback mechanisms with partners providing ICA inputs and receiving ICA outputs, including Onboarding, Client List Screening, Global Financial Crimes Compliance, and Technology.
• Leverage AI capabilities to optimize departmental workflow and reduce manual friction across recurring processes.
• Update and maintain ICA procedures and flowcharts to ensure consistent execution and audit-ready documentation.
• Distribute ICA work efficiently to appropriate team members to balance capacity, urgency, and quality.
• Manage ICA system enhancements and monitor system integrity, including the Client Incident Tracking Application.
• Fulfill requests for information from business partners and external parties, including auditors and examiners, with accuracy and timeliness.
• Execute case management and support special projects as required to meet emerging priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level