Incident & Change Management Manager - Night Shift

Early Warning Services • Scottsdale, AZ

4d • Hybrid

About The Position

This position plays a critical role in the change, incident and problem management responsibilities. The role ensures that consistent responses and artifacts are provided for all audits and Business Recovery Exercises. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Requirements

• Excellent communication skills and ability to translate technical concepts verbally and written
• Education and/or experience typically obtained through completion of a Bachelor's degree in computer science, information technology, or equivalent work experience
• Demonstrated experience in Business Continuity planning and execution
• Strong research and analytical skills
• Prior experience working with ITIL, ITSM and Project Management frameworks
• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP)

Nice To Haves

• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP)
• Strong understanding of ITIL framework and IT Service Management

Responsibilities

• Oversee and manage the Change Management function including the administering the Change Acceptance Board (CAB) meetings.
• Oversee the completeness and accuracy of change tickets within the change control policies and procedures as documented.
• Assume the role of Incident Coordinator for Severity 1 incidents
• Oversee the Problem Management Process and coordinate the resolution of business impacts across IT.
• Assume the role of Incident Coordinator for Production Disaster Recovery Programs ensuring that the severity 1 procedures meet all Business Continuity Management Governance requirements.
• Create, edit and maintain applicable department policies and procedures documents.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans
• Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees
• 11 paid company holidays
• Paid volunteer day
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager