Incident Analyst/ Change Manager - In Office

Wipro•Philadelphia, PA

4d•Onsite

About The Position

The Analyst III is a senior operational leader who acts as Incident Commander during major outages, leads problem management efforts, and reviews/approves complex changes for operational readiness. This role partners closely with SRE and engineering teams on reliability strategy.

Requirements

3–5 years in SRE, Operations, Incident Management, DevOps, or related fields.
Expert knowledge of monitoring tools, logging systems, and incident response.
Strong troubleshooting skills: networking, Linux/Windows servers, cloud services.
Strong communication and leadership skills in high-pressure situations.
Network configuration

Nice To Haves

Hands-on experience with cloud platforms (AWS, Azure, GCP).
Automation experience (Python, Go, Bash, or PowerShell).
Familiarity with microservices, containers, and distributed architectures.

Responsibilities

Lead high severity P1/P0 incidents as Incident Commander.
Coordinate cross functional engineering teams in real time.
Drive rapid troubleshooting, impact assessment, and resolution decisions.
Ensure high-quality incident documentation, executive-ready summaries, and follow through.
Apply Technical knowledge of Application architecture flows in driving the incident towards mitigation.
Lead problem investigations for major or recurring incidents.
Perform deep root cause analysis with engineering teams.
Validate corrective actions and track long-term problem remediation.
Present problem findings and preventive strategies to leadership.
Review and approve high-risk or complex changes for operational readiness.
Participate in Change Advisory Board (CAB) when needed.
Validate rollback strategies and operational safety measures.
Lead change execution for major maintenance or reliability events.
Drive reliability initiatives to reduce MTTA, MTTR, and incident volume.
Mentor junior analysts on incident handling and operational maturity.
Partner with SRE teams to expand observability, automation, and resilience.
Partner with SRE/Engineering teams on service reliability initiatives.
Lead maintenance events, failover tests, and resilience validation exercises.
Review and enhance runbooks, automation workflows, and monitoring strategies.
Contribute to Automation & AI Ideas for improving efficiency & reduce MTTM /MTTR.
Perform deep post incident analysis to identify systemic issues.
Contribute to automation solutions and self healing systems.
Own service reliability dashboards and operational KPIs.
Provide technical leadership to Analyst I/II team members.
Serve as a point of escalation for complex incidents.
Lead operational readiness reviews and training sessions.