US Virtual - Inbound Voice Sales Specialist (Home Entertainment and Appliance) Work from Home

VXI Global Solutions

1d • Remote

About The Position

The Home Entertainment & Appliance Voice Sales Specialist is a sales-first role within LG’s ePromoter Program, focused on driving revenue through high-intent inbound voice calls. This position requires confidently leading consultative sales conversations, uncovering customer needs, guiding product decisions, and closing purchases within a single interaction while delivering a premium customer experience.

Requirements

• High School Diploma or GED required.
• 1–2+ years of sales experience in a voice or high-touch environment (retail, call center, or similar)
• Proven ability to meet or exceed sales targets (conversion, revenue, AOV)
• Strong verbal communication and confidence leading conversations
• Experience handling objections and closing sales in real time
• Ability to multitask while navigating systems during live calls
• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

Nice To Haves

• Experience selling appliances, TVs, or consumer electronics
• Familiarity with promotions, bundling strategies, or upselling frameworks
• Experience in performance-driven environments with KPIs

Responsibilities

• Lead High-Intent Sales Conversations
• Handle inbound voice calls from customers actively considering a purchase
• Take control of the conversation using structured discovery (needs, budget, timeline, use case)
• Guide customers from consideration to decision to purchase within a single interaction
• Drive Conversion and Revenue
• Use consultative selling techniques to increase conversion rate (CVR), average order value (AOV), and revenue per call
• Confidently ask for the sale and move customers toward checkout or order placement
• Recognize and act on buying signals to prevent drop-off
• Maximize Value Through Bundling and Promotions
• Leverage SMSM (Spend More Save More) and other promotional offers to increase basket size
• Recommend bundles (e.g., appliance packages, TV with soundbar) based on customer needs
• Position promotions clearly and accurately to create urgency and confidence
• Handle Objections and Reduce Purchase Friction
• Address common barriers, including: Price comparisons or competitor pressure, Delivery timing and logistics, Installation, haul-away, and warranty concerns
• Turn hesitation into action by providing clear and confident next steps
• Own the End-to-End Sales Experience
• Guide customers through: Product selection, Promotion application, Order placement and checkout steps
• Ensure all details (pricing, delivery, services) are clearly understood before closing
• Deliver a Premium Customer Experience
• Build trust through confident and knowledgeable communication
• Balance speed with personalization, avoiding over-talking or over-specifying
• Adapt tone and approach based on customer intent and behavior
• Leverage Tools and Insights
• Utilize CRM systems and internal tools (e.g., real-time guidance like Wingman)
• Track interactions, follow-ups, and outcomes
• Continuously apply coaching feedback and performance insights

Benefits

• Hourly Pay: $17.00 per hour
• Company-Provided Equipment: All necessary equipment will be provided.
• Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
• Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Comprehensive Training: Paid training to ensure you are fully prepared for success.
• Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
• Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED