Inbound Telesales Representative - Ontario, California (Hybrid)

Henry Schein•Ontario, CA

18h•Hybrid

About The Position

The Inbound Telesales Representative is responsible for handling a high-volume of incoming telephone phone calls and live chat inquiries from customers contacting Henry Schein to place orders, inquire about products, and assist with related issues. This role proactively recommends products and promotional items to enhance customer experience and drive additional sales opportunities. In addition, the Inbound Telesales Representative addresses customer concerns and complaints, and partners with other teams to facilitate returns, reorders, and credit-related issues. The position also works closely with management to obtain approval for pricing overrides and to review exceptions related to product shortages and availability. This position is hybrid and based in Ontario, California. Candidates must reside in the local area and be available to work onsite two days per week. The hours are Monday - Friday, 7:30 AM - 4:00 PM PST.

Requirements

Strong selling skills
Negotiation skills
Ability to answer a high volume of incoming calls
Ability to call out as needed
Able to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
Work independently with limited supervision
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization
Typically 2 or more years of related experience.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions
Engages with customers and responds to inquiries via live chat
Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
Handles customer complaints, typically regarding pricing errors or items on back order.
Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
Attends monthly team meetings and completes all compliance trainings.
Remains current in product knowledge, selling best practices, and industry trends.
Assists internal and external customers, navigate Henry Schein and find solutions to various problems.
Participates in special projects and performs other duties as required.
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.