Inbound Supervisor

Estes Express Lines • Neenah, WI

13d • Onsite

About The Position

This role involves leading, guiding, and directing drivers and other employees to achieve operational efficiency, cleanliness, and safety within an LTL operation. The Inbound Supervisor is responsible for dock planning, setting schedules, enforcing company policies and safety regulations, and making recommendations for hiring and terminations. This position plays a key role in executing the Service Center Business plan, meeting Key Performance Indicators (KPIs), and utilizing company P&D enhancement tools. Responsibilities include reviewing and revising driver schedules to optimize efficiency and reduce costs, managing equipment assignment and accountability, and communicating with drivers and customers regarding freight movement, delivery expectations, and scheduling issues. The supervisor will also conduct continuous analysis of vehicle and driver assignments, direct the compilation of delivery timetables, and ensure proper customer communication via phone, fax, or email. A significant part of the role involves overseeing and managing all paperwork associated with the city operation, ensuring timely and accurate completion by drivers and clerks. Additionally, the supervisor is responsible for conducting safety interviews and training following accidents, workers' compensation incidents, road observations, and notices of violations. Regular attendance is required, and employees must be able to perform any and all other duties as assigned by management.

Requirements

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background.
• Prior management, dispatch and dock experience required, preferably in LTL trucking industry.
• Must be knowledgeable of local metropolitan area.
• Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees.
• Team building and interpersonal skills.
• Possess excellent verbal, written and listening communication skills.
• Excellent planning and organization skills.
• Must have good computer skills (AS/400 & MS Office a plus).
• Must have strong work ethic and good problem solving skills.
• Must be willing to work 50 hours/week average.
• Must be able to work any shift including nights and/or weekends and in any weather condition.
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job.
• Must be able to comply with all company policies, rules, procedures and Code of Conduct.
• Must be able to interact well with others.
• Must be able to work independently, or in a team setting.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
• Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be authorized to work in the United States.

Nice To Haves

• Bachelor Degree preferred.
• Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred.

Responsibilities

• Lead, guide and direct drivers and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development.
• Manage an efficient, clean and safe LTL operation to include dock planning and set up schedules.
• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.
• Make recommendations in the hiring and termination processes.
• Administer and carry out assigned portions of the Service Center Business plan.
• Meet all assigned KPIs.
• Utilize all Company P&D enhancement tools and processes daily.
• Review and revise driver schedules to increase efficiencies and lower cost.
• Manage equipment assignment and accountability (trailers and tractors).
• Review freight movement schedules and communicate with drivers regarding customer delivery expectations.
• Communicate with customers regarding scheduling problems and interactively solve customer concerns.
• Conduct continuous analysis and direction of vehicle and driver assignments; analyze and implement scheduling for possible consolidation to increase efficiencies and reduce cost.
• Direct compilation and issuance of delivery timetables.
• Ensure proper communication to customers via phone, fax or email.
• Oversee and be responsible for all paperwork associated with the city operation to ensure it is handled timely and correctly by drivers and clerks.
• Conduct safety interviews with drivers, including post-accident MVA Reports, workers' compensation after accident interviews/reports, notice of violations interviews, and road observation discussions.
• Conduct safety training as needed following vehicle accidents, workers' compensation incidents, road observations, and notices of violations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED