Inbound Sales Representative (Late Afternoon/Evening Hours Coverage)

Prenuvo • Vancouver, BC

20d • Hybrid

About The Position

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". We are looking for Inbound Sales Representatives based out of our Vancouver Headquarters located at 1290 Homer Street, Vancouver, BC. There is 1 position open for this upcoming cohort. This role operates on a 40 hour work week with rotating shifts, providing coverage for the Australia time zones, including mornings, evenings, and weekend coverage for Australia. As an inbound sales representative, you'll convert incoming leads into sales while building and nurturing relationships with potential customers. Your focus will be on handling incoming inquiries, making a key difference from traditional inside sales. The role involves an initial onsite onboarding for Week 1, then 3 days in office and 2 days working from home for Week 2. After the first 60 days, this role will be fully remote, with the expectation of occasional time in office. This will continually be a remote role during the coverage for Australia time zone (Afternoon/Evening Hours PST). This is not for a digital nomad; the role is based in Vancouver to cover the Australia time zone, with the understanding that employees work in accordance with Prenuvo's HR policy.

Requirements

• Proven experience in customer interaction, lead generation, and closing deals
• High emotional intelligence and inclusive approach, demonstrating self-awareness and open-mindedness
• Reliable and self-motivated, thriving in a fast-paced work environment and under pressure
• Strong interpersonal skills, communicating professionally with patients, coworkers, management, and medical professionals
• Excellent written and verbal communication skills, fostering collaboration and effective communication
• Exceptional multitasking and prioritization abilities in a fast-paced environment
• Exemplifying professionalism as the welcoming face of our clinics and services
• Valuing patient privacy and confidentiality with a strong emphasis
• Demonstrating exceptional time management and sound judgment
• Results-driven mindset, achieving sales targets and quotas under pressure
• Adaptable to changes, open to new ideas and approaches
• Passionate about the Prenuvo’s mission, making a meaningful impact as we evolve and improve continually

Nice To Haves

• Industry experience in customer support, telesales, and customer success

Responsibilities

• Deliver exceptional customer service through various channels (phone, email, chat)
• Handle a high volume of inquiries (phone, chat, email) from potential customers interested in our products/services
• Provide detailed product information and address customer concerns
• Manage leads in the CRM system, including updates and assignments to sales representatives
• Follow up with potential customers to nurture relationships
• Meet and exceed sales targets on a weekly, monthly, or quarterly basis
• Collaborate with the sales team to identify new opportunities and boost revenue
• Efficiently convert leads to sales using established systems
• Adaptability to handle additional tasks and projects as needed

Benefits

• An avenue to make a positive impact on people's lives and their health
• Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The base salary for this role is $50,000 in local currency, with total on-target earnings ranging between $65,000 to $70,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees