Inbound Sales Representative - CCI

Cox Communications • Phoenix, AZ

5d • Onsite

About The Position

The Inbound Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 5am – 9pm, Mon – Fri and 6am – 7pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $49,834. This reflects the full-time hourly base rate of at least $16.58, and the target commission is $1,279 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings. You must live within the area of Phoenix, AZ.

Requirements

• High school diploma, GED, or relevant work experience.
• Excellent computer skills.
• Effective communication skills and ability to multi-task.
• Excellent interpersonal skills and teamwork.
• Excellent ability to persuade others through direct/indirect influence.
• Ability to quickly establish customer relationships in a fast environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Must live within the area of Phoenix, AZ.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Telecommunications industry experience.
• 1+ years in a sales quota environment.
• 2+ years’ experience in related field (i.e. Retail, Training, Indirect Sales, etc.).

Responsibilities

• Make residential customers feel “at home” with our products and services.
• Be knowledgeable about everything we offer as well as marketing campaigns that fuel inbound calls.
• Be super responsive to customer inquiries, resolving issues quickly, all while keeping callers in-the-know about the latest solutions we have to offer.
• Help to solve customer requests so you can handle some of the more challenging sales situations yourself.
• Pick up the phone to support other departments with overflow calls.
• Support peers in the sales team through best practice sharing and peer coaching.

Benefits

• 401k + company matching
• Comprehensive medical benefits
• Free Internet
• Discounts on other Cox services valued at up to $300 per month
• Tuition reimbursement for academic pursuits
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance
• Sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED