INBOUND SALES REPRESENTATIVE

Mister Sparky of North San Antonio, TX • San Antonio, TX

1d • $45,000 - $55,000 • Onsite

About The Position

Mister Sparky of South Texas is seeking an Inbound Sales Representative (ISR) to act as the crucial link between homeowners needing electrical assistance and the electricians who can provide it. This role goes beyond traditional call center work, focusing on understanding customer concerns, educating them on options, and scheduling service appointments. The ISR will build trust over the phone, ask pertinent questions, communicate clearly, and convert customer needs into scheduled service opportunities, with the potential to increase earnings based on performance.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service, sales, call center, or home-services experience preferred.
• Communicate clearly and professionally.
• Listen before making recommendations.
• Ask effective questions.
• Can explain information in a way customers understand.
• Are comfortable discussing money and service options.
• Can handle objections without becoming pushy.
• Learn new products and services quickly.
• Are comfortable using computers and CRM systems.
• Can manage multiple customer needs throughout the day.
• Are dependable and consistent.
• Take ownership of your results.
• Want your performance to influence your earning potential.

Nice To Haves

• Electrical industry experience is a plus but not required.

Responsibilities

• Answer inbound calls from homeowners.
• Listen carefully to understand the customer's concern.
• Ask questions to identify the customer's needs.
• Gather accurate information about the electrical issue.
• Educate customers about potential electrical concerns.
• Explain why certain electrical issues may require professional attention.
• Recommend the appropriate next step.
• Schedule qualified service opportunities for our electricians.
• Set clear expectations for the customer's appointment.
• Provide a professional experience from the first conversation.
• Convert inbound calls into qualified service appointments.
• Identify additional customer needs through effective questioning.
• Explain available service options.
• Help customers understand the value of professional electrical service.
• Overcome reasonable customer concerns and objections.
• Create urgency when an electrical concern may present a safety issue.
• Recommend appropriate service based on the customer's situation.
• Maximize opportunities already coming through our inbound channels.
• Track customer interactions and outcomes.
• Contribute directly to company revenue and customer satisfaction.
• Coordinate with dispatch.
• Provide technicians with accurate customer information.
• Document customer concerns clearly.
• Communicate appointment expectations.
• Maintain accurate customer records.
• Follow established processes.
• Communicate changes or issues to the appropriate team members.
• Help create a consistent customer experience.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Training on electrical services and customer solutions
• Ongoing sales and customer-service development
• Consistent inbound customer opportunities
• Professional tools and technology
• Support from dispatch, operations, and field technicians

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED