Inbound Sales Representative

Mister Sparky of North San Antonio, TX • San Antonio, TX

1d • $45,000 - $55,000 • Onsite

About The Position

Mister Sparky of South Texas is seeking an Inbound Sales Representative (ISR) to act as a crucial link between homeowners needing electrical assistance and the electricians who can provide it. This role is not a traditional call-center position. The ISR will listen to customers, understand their electrical concerns, educate them on their options, and connect them with the appropriate service solution. Success in this role is directly tied to performance, offering the opportunity to increase earning potential. The company emphasizes integrity, accountability, exceptional customer service, and continuous growth, aiming to connect customers with the right expert at the right time.

Requirements

• Customer service, sales, call center, or related experience preferred
• Communicate clearly and professionally
• Listen before making recommendations
• Ask effective questions
• Can explain information in a way customers understand
• Are comfortable discussing money and service options
• Can handle objections without becoming pushy
• Learn new products and services quickly
• Are comfortable using computers and CRM systems
• Can manage multiple customer needs throughout the day
• Are dependable and consistent
• Take ownership of your results
• Want your performance to influence your earning potential
• High school diploma or equivalent preferred
• Previous customer service, sales, call center, or home-services experience preferred
• Training provided on Mister Sparky services and processes

Nice To Haves

• Electrical industry experience is a plus but not required

Responsibilities

• Answer inbound calls from homeowners.
• Listen carefully to understand the customer's concern.
• Ask questions to identify the customer's needs.
• Gather accurate information about the electrical issue.
• Educate customers about potential electrical concerns.
• Explain why certain electrical issues may require professional attention.
• Recommend the appropriate next step.
• Schedule qualified service opportunities for our electricians.
• Set clear expectations for the customer's appointment.
• Provide a professional experience from the first conversation.
• Convert inbound calls into qualified service appointments.
• Identify additional customer needs through effective questioning.
• Explain available service options.
• Help customers understand the value of professional electrical service.
• Overcome reasonable customer concerns and objections.
• Create urgency when an electrical concern may present a safety issue.
• Recommend appropriate service based on the customer's situation.
• Maximize opportunities already coming through our inbound channels.
• Track customer interactions and outcomes.
• Contribute directly to company revenue and customer satisfaction.
• Coordinate with dispatch.
• Provide technicians with accurate customer information.
• Document customer concerns clearly.
• Communicate appointment expectations.
• Maintain accurate customer records.
• Follow established processes.
• Communicate changes or issues to the appropriate team members.
• Help create a consistent customer experience.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Ongoing sales and customer-service development
• Consistent inbound customer opportunities
• Professional tools and technology
• Support from dispatch, operations, and field technicians

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED