Inbound Sales Manager (SMB SaaS)

Vagaro•Pleasanton, CA

11d•Onsite

About The Position

Vagaro is seeking a driven and strategic Sales Manager to lead its Inbound SMB Sales team. This role combines hands-on sales leadership with operational excellence to optimize performance, processes, and reporting, ensuring the inbound sales organization delivers world-class customer experience and consistently exceeds revenue goals. The ideal candidate is a strong leader, problem solver, and sales strategist with deep knowledge of inbound SMB sales, CRM management, sales process optimization, and team development. This role is based onsite in Pleasanton, CA, Monday through Friday.

Requirements

5+ years of experience in SMB sales with a proven track record of exceeding sales targets.
2+ years of leadership experience in a sales management or team lead role, preferably within inbound sales environments.
Strong understanding of inbound sales processes, pipeline management, and customer acquisition strategies.
Experience working closely with Sales Operations, including forecasting, reporting, process optimization, and CRM management.
Proficiency in Salesforce CRM and sales reporting tools.
Strong leadership, coaching, and team development abilities.
Excellent business acumen, analytical thinking, and critical thinking skills.
Ability to evaluate workflows, troubleshoot operational issues, and implement process improvements.
Outstanding organizational, written, verbal, and interpersonal communication skills.
Ability to de-escalate customer and team concerns with professionalism, empathy, and accountability.
Understanding of project management principles and cross-functional collaboration.
Ability to thrive in a fast-paced, high-growth, entrepreneurial environment.
Bachelor’s degree in Business, Marketing, or a related field preferred.
Strong desire to learn, grow, master, and teach the Vagaro software platform.

Nice To Haves

Experience in the beauty, wellness, or fitness industry is a plus.

Responsibilities

Lead, coach, and develop a high-performing inbound SMB sales team focused on converting inbound leads into long-term customers.
Set clear performance expectations and provide ongoing coaching, feedback, and mentorship to help representatives achieve and exceed sales goals.
Conduct regular performance reviews, pipeline reviews, and quality assurance evaluations.
Motivate and inspire the team to achieve sales performance milestones.
Recruit, onboard, and train new sales representatives while fostering a culture of accountability, collaboration, and continuous improvement.
Ensure team members maintain scheduled appointments, meet SLA requirements, and deliver exceptional customer experiences.
Partner closely with Sales Management to streamline workflows, improve reporting accuracy, and optimize sales processes.
Monitor, analyze, and report on KPIs including lead conversion, pipeline activity, call volume, text volume, and chat activity.
Maintain CRM accuracy and ensure proper documentation of customer interactions and sales activities within Salesforce.
Identify trends, operational inefficiencies, and opportunities for growth through data analysis and reporting.
Develop and implement scalable inbound sales strategies to maximize efficiency and conversion rates.
Collaborate with marketing to improve lead generation quality and campaign effectiveness.
Collaborate closely with Merchant Services, Marketing, Product, and Customer Support teams to ensure seamless onboarding, merchant services adoption and customer support experience.
Ensure consistent messaging, branding, and customer communication across all inbound sales activities.
Provide leadership support by escalating, analyzing, documenting, and resolving sales or customer-related issues promptly.
Prepare and present regular sales performance reports and operational insights to executive leadership.

Benefits

Competitive salary paired with performance-based bonuses
15 accrued days of PTO
10 company holidays annually
Comprehensive healthcare, dental, and vision plans for you and your family
Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork
$30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments
$50 monthly stipend for our onsite microkitchen
Complimentary DoorDash DashPass subscription
College Assistance Reimbursement
Access to EAP & Work/Life Programs
LinkedIn Learning account
401k program with 4% matching
Optional life/supplemental insurance
Access to our on-site gym
Flavored water dispenser
Basketball court