Inbound Sales and Customer Representative

Fairstone Bank•Montreal, QC

8d•Hybrid

About The Position

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. Join Fairstone as an Inbound Sales and Customer Representative, reporting to Andrew Gurke, and be part of our talented and growing team! At Fairstone we don’t hire experience only, we hire attitude! If you are willing to learn, we are willing to invest in your future! We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us! Strive to understand customer’s situation and recognize the customer’s needs Maintain a high level of competitive and product knowledge Provide quality service that will exceed customer expectations Maintain a high level of confidentiality Accurately document customer interactions within the appropriate systems Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets. No cold calling! As an Inbound Sales and Customer Representative, you will be taking calls from existing clients who are looking to activate their credit card. This position consistent of role is to ensure our clients are getting the best value from their services; therefore, we want to ensure we offer them additional optional product to match their need. IN ADDITION, WE OFFER SHIFT PREMIUMS AND FLEXIBLE SHIFTS ! 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked Monday to Friday outside of outside your 8am - 5:00pm AND 10% shift premium (of regular hourly rate) will be paid for all hours worked on Saturdays. Operating hours are wonderful! Monday – Friday 8am to 9pm

Requirements

Bilingual, must be able to communicate and write in both French and English for our clients across Canada (50% English and 50% French)
Self-motivated in an independent work environment
Solid computer skills and an aptitude for learning new software
Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Nice To Haves

An understanding of credit cards is an asset

Responsibilities

Strive to understand customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.
Taking calls from existing clients who are looking to activate their credit card.
Ensure our clients are getting the best value from their services by offering them additional optional products to match their needs.