Weekend Team - Inbound Retention Specialist - Sales - US - Remote

Yelp, Inc•Tampa, FL

52d•Remote

About The Position

The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers. As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. This position requires you to work a permanent Saturday-Wednesday schedule. On Saturday and Sunday you will work 7:00am-4:00pm PST and during the weekdays of your shift you will work 9:00am-6:00pm in your timezone. This is a full-time position.

Requirements

Bachelor's Degree or 3+ years of relevant client facing experience
Technically proficient with computers and information systems
Strong communication skills (verbal and written)
Excel with problem solving and troubleshooting
Love for local businesses and understand their importance in local economies
Excellent time management and organizational skills with the ability to track and complete numerous details
Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
Ability to strike a balance between consulting and supporting as needed
Willing to receive and implement feedback
Ability to embrace a fast paced and always-changing environment
Reside in the United States (EXCLUDING THE BAY AREA)

Nice To Haves

Experience in account management, sales, advertising, or small business

Responsibilities

Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
Be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
Use strong listening and conflict resolution skills to handle escalated clients
Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
Remain organized and efficient in a fast-paced environment
Consistently achieve/exceed monthly goals

Benefits

Medical, vision, and dental
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
12 paid holidays
One floating holiday
7 paid wellness days
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Work from home reimbursement