Inbound Residential Sales Representative
About The Position
IdeaTek is looking for an Inbound Residential Sales Representative to help prospective customers discover the value of fast, reliable internet. This is a fast-paced, phone-based sales role where you'll be one of the first people customers connect with when they're interested in IdeaTek. Your ability to listen, build trust, and create a great experience matters. You will be answering questions, recommending services, overcoming objections, closing sales, and helping existing customers find solutions that strengthen their experience with IdeaTek. The ideal candidate is eager to serve people, motivated by goals, and excited to be a promoter of IdeaTek and its mission of Internet Freedom.
Requirements
- 2+ years of experience in sales, call center, or customer service
- High school diploma or equivalent.
- Strong verbal communication and active listening skills with the ability to understand customer needs and respond appropriately.
- Ability to learn and clearly communicate product, service, and process information.
- Comfortable working toward defined sales goals and performance expectations.
- Strong time management and organizational skills with the ability to efficiently move between customer interactions and tasks.
- Ability to work a flexible schedule based on customer needs, including some evenings, alternate hours, and weekends.
Nice To Haves
- Previous inbound/inside sales experience.
- Demonstrated success meeting or exceeding sales or performance goals.
- Experience with consultative selling, objection handling, upselling, or customer retention.
- Experience using CRM or customer management systems.
- General knowledge of telecommunications services, including internet, wireless, or phone services.
Responsibilities
- Serve as a positive first impression of IdeaTek by building trust and sharing our mission of Internet Freedom with prospective customers.
- Manage inbound sales inquiries by listening to customer needs, identifying opportunities, and recommending the IdeaTek services that provide the best fit.
- Guide customers through the sales process by clearly explaining services, pricing, promotions, and next steps.
- Apply consultative sales techniques to navigate objections, uncover additional needs, and identify relevant upsell opportunities.
- Support customer retention by understanding cancellation requests and identifying appropriate solutions that encourage customers to stay with IdeaTek.
- Create a remarkable customer experience by providing clear, educational, and helpful information throughout each interaction.
- Maintain accurate customer and sales information while efficiently managing calls, follow-ups, and other assigned tasks.
- Stay current on IdeaTek products, services, promotions, and processes to confidently answer customer questions and represent our brand.
Benefits
- Competitive base pay + performance based commission
- Medical, dental, vision, life, and 401(k) with match
- Free coaching/counseling for employees & families
- Free internet service (if available in your area) or internet reimbursement
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
