Inbound Outbound Queue Associate - Fully Remote

CVS Health

1d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must. Promotes/ supports quality effectiveness of healthcare services.

Requirements

1+ years of call center experience.
1+ years of medical/ healthcare experience.
1+ years of Data entry experience.
Computer literacy to navigate through internal/ external computer systems.
High professionalism to interact with clients, internal departments, and vendors.

Nice To Haves

At least 2-4 years’ experience as an as a medical assistant, office assistant or other medical role experience is preferred.
Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
Ability to effectively participate in multi-disciplinary team including internal and external participants.
Familiarity with basic medical terminology.
Effective communication, telephonic, and organization skills.