Inbound Coordinator (Remote)

Intelligent Technical Solutions•International Falls, MN

1d•Remote

About The Position

Intelligent Technical Solutions (ITS) is seeking a responsive and detail-oriented Inbound Coordinator to serve as the first line of contact for inbound sales and marketing inquiries. This role ensures all inbound leads are properly captured, routed, documented, and followed up on. The Inbound Coordinator manages CallRail, routes calls to appropriate team members, pulls lists, supports sales administration tasks, and handles marketing-related operational requests such as business cards and email signatures. The ideal candidate is organized, customer-focused, tech-savvy, and attentive to detail.

Requirements

2–4 years of administrative or marketing coordination experience
Experience with CallRail or call tracking platforms preferred
Familiarity with CRM systems (HubSpot preferred)
Strong phone communication skills
High attention to detail
Organized and process-driven
Proficient in Microsoft Office or Google Workspace
A home office set up that meets the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
Computer: A working computer with a minimum of 8GB RAM and one of the following:
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.

Responsibilities

Answer and qualify inbound sales calls
Log call details in CRM
Tag and categorize calls in CallRail
Identify and flag Marketing Qualified Leads (MQLs)
Route calls to appropriate sales representatives
Manage CallRail tagging and reporting
Audit call recordings for quality and qualification
Maintain accurate tracking of inbound lead sources
Provide weekly inbound performance reports
Pull and segment lists as requested
Route inbound leads to correct territories or reps
Monitor abandoned or missed calls and follow up
Manage business card ordering requests
Coordinate email signature setup and updates
Support sales team with administrative lead tasks
Maintain contact data accuracy
Track inbound metrics (calls, form fills, appointments set)
Support marketing reports related to inbound performance
Escalate urgent opportunities promptly

Benefits

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification