Inbound Order Quality Specialist

Parts Town•Addison, IL

3d•Onsite

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town likes to do things a little differently. They are looking for passionate people with fresh ideas from different backgrounds. Parts Town has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. They have also been voted by their Chicagoland team as a Chicago Tribune Top Workplace for the last four years. The Inbound Order Quality Specialist (internally known as Keeper of the Stockpile) will perform an essential function acting as a liaison between our Fulfillment Center Inbound teams Receiving, Putaway , Kitting, and Inventory. Our Inbound Quality Specialists are responsible for monitoring the Inbound WIP, resolving inventory discrepancies on receipts, including missing parts, incorrect quantities, and mixed orders. In our Fulfillment center, Inbound Quality Specialists also play a key role in maintaining the quality and accuracy of Parts Town’s Purchase orders receipts.

Requirements

Showcase strong decision making and problem-solving skills and are a stickler for details and organization.
Possess excellent time management and organizational skills.
Looking to work Monday – Friday, 7:00am-3:30pm, and are flexible to work late hours and overtime as needed.
Intermediate to advanced knowledge of High Jump, Syspro, and Exacta.
Able to operate all material handling equipment safely.
Abilities to be able to move around for long periods of time, and lift up to 30 pounds unassisted.
Fantastic communication skills & proficient in English (verbal and written).

Nice To Haves

Genius-level knowledge of original equipment manufacturer parts.

Responsibilities

Perform an essential function acting as a liaison between our Fulfillment Center Inbound teams Receiving, Putaway , Kitting, and Inventory.
Monitor the Inbound WIP, resolving inventory discrepancies on receipts, including missing parts, incorrect quantities, and mixed orders.
Maintain the quality and accuracy of Parts Town’s Purchase orders receipts.
Work closely with internal teams to resolve inventory related receipt discrepancies and deliver a positive customer experience.
Demonstrate discretion in managing time to locate parts missing from purchase order receipts and log quality issues and communicate trends to leadership teams.
Resolve aged receipts in process and expediting purchase order processing.
Monitor, research, and resolve Inbound WIP for discrepancies and trouble shoot deliveries to find PO, Pack slip, Part ID, etc.
Check and scan pack list to ensure proper procedures are being followed.
Work closely with Inventory and OSD teams to research and resolve receipts impacting inventory accuracy.
Update receipt notes, set appropriate flags (Kit, Hazard, etc.) to drive correct routing for future receipts.