Inbound ITT Coordinator

UBEO Business Services • Owings Mills, MD

1d • Onsite

About The Position

This position is responsible for working with 3rd party dealers/vendors shipping in equipment for UBEO to service. This position involves regular communication via phone calls and emails with 3rd party dealers/vendors that are requesting UBEO to install, service, and maintain equipment on their behalf. Extensive communication and follow-up are required to ensure both dealers and customers are taken care of. Individuals must offer strong communication and problem-solving skills as these are essential to the daily tasks of this position.

Requirements

• Strong attention to detail
• Strong communication skills – both verbal and written
• Proficiency in MS Office products (Excel, Word, MS Outlook)
• Proficiency in E-Automate or other similar ERP system
• Proficiency with ECM/Workflow software
• Ability to multitask
• Ability to work in fast paced environment with time sensitive deadlines
• HS Diploma or GED

Responsibilities

• Responsible for working on National email requests
• Document orders in UConnect (CRM)
• Create Sales Orders in EAuto
• Work with the logistics department and relay information to dealers regarding installation date/ times as well as order updates/ status
• Bill installation compensation
• Understanding and explaining any T&M/ Billing issues encountered to our 3RD Party Dealers
• Other duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED