Inbound Customer Service Rep - 21/hour

TEKsystems • Tempe, AZ

8d • $21 - $21 • Onsite

About The Position

This is a Contract to Hire position based out of Tempe, AZ. The role involves handling inbound calls and some follow-up calls, answering questions on prior authorization, general inquiries, and some confidential information. The representative will be measured on quality and accuracy, potentially handling 50-100 calls a day depending on complexity. They will utilize multiple systems and programs to track information and update customer communications. This is a 100% on-site role requiring availability Monday-Sunday between 5 AM and 10 PM, with an 8-hour shift.

Requirements

• 1+ year of Customer Service in Call Center or Office Setting
• Great customer service with high level attention to detail.

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Entering information accurately
• Utilize multiple systems and programs to track information and update communication with customers

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation or Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed