Inbound Customer Service Rep - 21/hour

TEKsystems•Gilbert, AZ

6d•$21 - $21•Onsite

About The Position

The Inbound Healthcare Customer Service Representative handles inbound calls and some follow-up calls for a pharmacy benefit solutions company. The representative answers questions about prior authorization, general inquiries, and some confidential information; provides attentive customer service; accurately enters information; and uses multiple systems and programs to track information and update customer communications. Performance is measured on quality and accuracy, with call volume ranging from approximately 50 to 100 calls per day depending on complexity. This is a fully onsite, contract-to-hire role in Gilbert, Arizona. The position requires availability Monday through Sunday between 5:00 a.m. and 10:00 p.m. for an eight-hour shift. Hiring is based on the resume and test scores, with no client interview.

Requirements

At least 1 year of customer service experience in a call center or office setting.
Availability Monday through Sunday between 5:00 a.m. and 10:00 p.m. for an eight-hour shift.

Responsibilities

Handle inbound calls and some follow-up calls.
Answer questions about prior authorization, general inquiries, and some confidential information.
Provide strong customer service with close attention to detail.
Enter information accurately.
Use multiple systems and programs to track information and update communications with customers.
Handle approximately 50 to 100 calls per day, depending on complexity, while meeting quality and accuracy measures.