Inbound Customer Service & Dispatch Specialist

Infinity•Cedar Rapids, IA

2d•Onsite

About The Position

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact. We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level. We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Requirements

Type 25+ WPM with accuracy.
Strong verbal and written communication, with the ability to show empathy and stay composed.
Service-oriented mindset with a genuine passion for helping people in urgent situations.
Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
Comfort using CRM, mapping tools (Google Maps), and dispatch software.
High School Diploma or equivalent preferred.
6+ months of customer service experience
Onsite technical assessment is required

Responsibilities

Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
Coordinate roadside help – dispatch service providers quickly and accurately.
Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.
Provide real-time updates to customers, providers, and clients throughout the dispatch process.