Inbound Customer Service Agent

TEKsystems•Chino, CA

17h•$20 - $20•Onsite

About The Position

This is a contract position based out of Chino, CA. The role involves managing a large volume of inbound calls, providing excellent customer service, and assisting customers with scheduling appointments for Airbag recalls and providing dealership information. The agent will handle 30-40 inbound calls per shift, addressing questions about recalls, warranties, and troubleshooting malfunctioning radio codes. Responsibilities include capturing customer concerns, documenting calls to create cases, providing accurate information, closing cases, and dispatching to the appropriate department when necessary. The position requires working fluidly with a team for feedback and growth opportunities. Previous experience handling high-volume inbound settlement calls, providing detailed claim information, and using call center software is expected. The role requires the use of multiple screens, software, and processes to assist customers. The company is an equal opportunity employer.

Requirements

Call center
Customer service
computer navigation
inbound
Must be able to work with a team and on their own
Must be able to type 35WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc.
Previous customer service experience

Responsibilities

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
Capture concerns of the customer and properly document calls to create a case.
Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
Work fluidly with team for clear feedback and growth opportunities.
Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
Will use multiple screens, soft wares, and processes to assist customer.