Customer Service Agent
About The Position
Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut. At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! The sky is the limit! Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.
Requirements
- Ability to learn a computerized reservation system
- Basic Computer skills (word, excel, office)
- Must have exceptional customer service skills
- Must be able to work independently or in a team setting
- Ability to work efficiently and accurately under pressure
- Must have own transportation to and from work
- Must be able to obtain and maintain an Enhanced Security Clearance qualification
- Must be able to attend and complete initial Ground School Training
Nice To Haves
- High school diploma or general education degree (GED) an asset
- Knowledge of an airline’s operations an asset
- Preference given to Inuit Land Claims Beneficiaries
- Inuktitut and/or Inuinnaqtun language considered an asset
Responsibilities
- Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
- Making and changing flight reservations in the computerized reservation system
- Checking in passengers and their baggage
- Calculate and charge any additional fees if applicable
- Issuing boarding passes, itineraries, and seating assignments as necessary
- Assist pre-boarding passengers to ensure safe movement to and from the aircraft
- Provide information on fares, flight schedules and routes in person or over the telephone
- Facilitate the safe movement of passengers between aircraft and terminal buildings
- Other duties as required
Benefits
- Northern Living Allowance
- Vacation entitlement will be paid out with each pay statement at 6%
- Airline travel and freight privileges
- Corporate and family events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
