Inbound Coach

Walmart•Roscoe, IL

8d•$65,000 - $100,000•Onsite

About The Position

This position provides supervision and development opportunities for hourly associates by hiring, training, and mentoring. It involves assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. The role effectively leads and develops teams through teaching, training, and actively listening to associates. The Inbound Coach tours the store, provides feedback, and engages with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction. They introduce and lead company transformation initiatives, establish clear expectations and guidelines for implementing business solutions, and communicate business objectives to teams. The role models and exhibits great customer service standards by adhering to and practicing the One Best Way (OBW) service model. They manage and support customer service efforts, ensuring customer needs, complaints, and issues are addressed successfully. The Inbound Coach develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience. They contribute to the financial performance and sales of the designated store area by examining and evaluating profit and loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to ensure they are indexed to sales. The role monitors and guarantees the proper functioning of inventory and operational processes, develops and implements action plans to control shrink, and ensures business areas' sales and profit goals are met. They assure that automation equipment is running effectively by monitoring product flow, tending to automated equipment, and addressing freight flow and resetting equipment. The Inbound Coach interacts with and monitors automated equipment's computer-based interfaces, notifies and assists the appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout/Tagout procedures surrounding automation equipment. They provide training to Micro Fulfillment Center (MFC) technology operators, guidance to the Operations Team to minimize operational errors, and act as a coach for these operations. The role supports Picking, Replenishment, and Staging operations, providing tool-free maintenance of equipment, clearing faults, swapping out equipment components, resolving basic software errors, acting as the main point of contact for site incidents, and facilitating escalation of incidents that cannot be resolved at the site. The Inbound Coach participates in key communication forums to stay updated, documenting and communicating lessons learned and continuous improvement recommendations to the MFC technology vendor. They execute, drive, and make operational decisions, including accept/reject decisions on delivery or wasting stock in case of refrigeration breakdown, implementing best-in-class working and safety procedures, and physical layout for the entire MFC. They fulfill pick-pack orders efficiently and safely, browse through screens and dashboards, inspect order status, diagnose issues with order/donor totes, reintroduce lost totes, and escalate to remote support. They understand the flow from Dematic and Walmart systems, basic Windows operating system functions, and perform basic troubleshooting of faults, including exchanging faulted shuttles, resetting faults, and escalating to remote support. The role coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, identifying improvement opportunities, and demonstrating adaptability and promoting continuous learning. They provide supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset. They ensure compliance with company policies and procedures and support the company's mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing direction and guidance. The role embodies the values of Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

4 years of site/area management experience in a fast-paced warehouse/high volume production or grocery fulfillment operational environment.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state-issued Certificate of Eligibility.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Experience in managing 24-hour operations is a plus
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Effectively leads and develops teams through teaching, training, and actively listening to associates.
Tours the store and provides feedback, engaging and collaborating with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction.
Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams.
Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model.
Manages and supports customer service efforts such as store of the community and community outreach programs, ensuring that customer needs, complaints, and issues are addressed successfully.
Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience.
Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss (P&L) statements.
Manages and assists in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales.
Monitors and guarantees the proper functioning of inventory and operational processes.
Develops and implements action plans to control shrink and ensure the business areas' sales and profit goals are met.
Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment.
Interacts with and monitors automated equipment's computer-based interfaces, notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout/Tagout procedures surrounding automation equipment.
Provides training to Micro Fulfillment Center (MFC) technology operators to ensure proper usage of technology.
Provides guidance to Operations Team to minimize operational errors and acts as a coach for these operations.
Supports Picking, Replenishment, and Staging operations, providing tool-free maintenance of the equipment, clearing faults, and swapping out equipment components.
Resolves basic software errors, acts as the main point of contact to address site incidents requiring attention, and facilitates escalation of incidents that cannot be resolved at the site.
Participates in key communication forums to keep abreast of updates, documenting and communicating back lessons learned and continuous improvement recommendations to the Micro Fulfillment Center (MFC) technology vendor.
Executes, drives, and makes operational decisions, including accept/reject decisions on delivery or wasting stock in case of refrigeration breakdown.
Implements best-in-class working and safety procedures and physical layout for the entire MFC.
Fulfills pick-pack orders efficiently and safely, browses through screens and dashboards, inspects the status of orders in the system, diagnoses the reason why an order/donor totes are not coming out, reintroduces a lost tote into the system, and escalates to remote support.
Understands flow from the Dematic systems and the Walmart systems, understands Windows operating system function, logs in, opens browsers, and performs basic troubleshooting of faults.
Exchanges a faulted shuttle with a spare shuttle, resets a finger fault, addresses a tote jam, resets an E-stop, resets a lift, and escalates to remote support/on-site support.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives, builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities and demonstrates adaptability and promotes continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy and provides direction and guidance on applying these in executing business processes and practices.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop.
Applies the EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models to all plans.
Makes decisions based on data, insights, and analysis.
Balances short- and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.