IN-IDOI-Inbound Call Center Rep

Inteletech Global•Indianapolis, IN

8h•$14•Onsite

About The Position

This role involves answering incoming 800 helpline calls, transferring calls to volunteers, performing data entry of client contacts, and handling other clerical functions such as mailings and inventory. The position requires completing a 5-day training on health insurance for people with Medicare. The representative will be responsible for providing accurate information to callers and maintaining accurate records. Errors in work or faulty judgment can undermine the trust and reputation of the program. Personal work relationships are with immediate office staff, the Office Supervisor, the public, and department and agency representatives at local and state levels, for the purpose of relaying and giving information and making referrals.

Requirements

Good Communication Skills
Knowledge of Data Entry
High School Diploma or GED
Must complete a 5-day training on health insurance for people with Medicare.
Must make it in by 8am but in some cases will allow 8:30.
Must have a clear BMV check along with the background check to be eligible.
Candidate accepts that absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date.
Candidate accepts that this is a full time 40 hour work week. 8:00-4:30 pm with 30 minute lunch.
Candidate accepts that this is an ONSITE position in a call center taking inbound calls.
Candidate accepts that the position is seasonal, anticipated to last for 3 months during open enrollment.

Nice To Haves

Call center experience

Responsibilities

Answer all 800 calls in a timely manner.
Record information on Client Contact forms.
Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available.
Take calls from counselors regarding availability and/or supplies.
Complete data entry each day including Client Contacts.
Do labels and mailing for information packets.
Assemble packets of information.
Make copies of SHIP information as needed.
Inform the Office Manager when supplies of materials are low.
Put away all deliveries in an orderly manner.
Keep work area in order and recycle unwanted paper and boxes.
Make sure work area is neat and orderly.
Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
Forward call back messages to Volunteer Supervisors at the end of the day.
Put together new counselor training materials and other training materials requested by Trainers.
Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.